We aim to treat all customers fairly and to provide you with a high level of customer service at all times. But if you are not satisfied, please contact us:
The main part of the holiday home including fixtures and fittings that form part of the caravan or lodge. The Structure section of the GoldPark policy will also cover any furnishings (tables, chairs etc) which are included as standard by the manufacturer of the holiday home.
| Write: | The Compliance Officer, GoldPark, Carlson House, Bradfield Road, Wix, CO11 2SP | |
|---|---|---|
| Email: | [email protected] | |
| Call: | 0330 131 9484 | |
When dealing with your complaint, we will follow our complaint handling procedures; a summary of these is available on request. If you are still not satisfied:
- You may be entitled to refer the matter to the Financial Ombudsman Service, telephone number 0800 0234567, email https://www.financial-ombudsman.org.uk
- If we cannot meet our obligations, you may also be entitled to compensation from the Financial Services Compensation Scheme.
GoldPark is a trading name of Plum Underwriting Limited which is authorised and regulated by the Financial Conduct Authority under Firm Reference Number 309166.
You can check this on the Financial Services Register by visiting the FCA website or by calling the FCA on 0800 111 6768.
Registered in England & Wales with Company Number 04509589.
Registered office: 7th Floor, Corn Exchange, 55 Mark Lane, London, EC3R 7NE.